The Power of Relationships: Why Every Customer Interaction Matters
At Hauser Packaging, our customers are at the heart of everything we do. In our experience, we’ve learned that strong relationships are built on respect, attention, and a commitment to long-term partnership.
Recently, a long-time Partner at one of our valued customers moved on from their role, and a new person stepped in to take over their responsibilities. While we have a great relationship with the new contact, this transition serves as an important reminder: never burn a bridge, never make assumptions, and always treat everyone with the same level of respect.
You never know who the next decision-maker will be. When you walk into a winery’s tasting room, assume the person who greets you is the owner—don’t look past them to find someone else. When talking with a winemaker, give the same respect to the assistant winemaker, the forklift driver, and even the college intern. They could one day be making the decisions—or take that experience to another winery down the road.
People remember how they were treated. A positive interaction today could open doors in the future.
At Hauser Packaging, we value every customer relationship, no matter how big or small, because mutual respect and trust are what keep this industry thriving.
Let’s continue building strong partnerships, one conversation at a time.
Thank you for inviting us into your community!

Most of the year we are working out of HP Headquarters in Portland, Maine- but every now and then we get the opportunity to travel to your state, visit your tasting rooms, and meet your team. This past November, Samantha & Branden (both Account Managers at Hauser) traveled along parts of the Virginia Wine Trail. Sam was invited to speak at the Virginia Wineries Association Conference- she presented on Sustainable Practices in a panel discussion! We are grateful to have the opportunity to meet our customers in person and are humbled to be invited to participate in important industry events.


If you don’t know who your Account Manager is, email the team sales@hauserpack.com we will gladly direct you!